Custom Designs & Bulk Orders

At Unieqly, you can easily create your own design — just choose a product, click “Customize”, and bring your idea to life with our easy-to-use design tool.

We also offer bulk orders and custom design assistance for larger projects, businesses, or collaborations.

Whether you’re planning custom uniforms, limited-edition merch, or personalized gifts — our creative team is here to help make it happen.

Let’s make something unlike anything else — made uniquely for you.

FAQ

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How long does shipping take?

Since all products are made to order, production usually takes 2–5 business days.
Shipping time depends on your location — typically:

Europe: 5–10 business days
USA/Canada: 7–12 business days
Worldwide: up to 15 business days

You’ll receive a tracking number as soon as your order ships.

Do you offer returns or exchanges?

Yes — if your product arrives damaged, misprinted, or incorrect, contact us at support@unieqly.com within 14 days of delivery, and we’ll make it right.
Since every product is custom-made, we unfortunately cannot accept returns for size or preference issues.

Can I customize my order?

Absolutely! Most of our products allow custom text, colors, or graphics.
Just click the “Customize” button on the product page to design your own unique item.

Where are your products made?

We work with trusted print partners around the world.
Your order is automatically printed at the nearest available production facility, ensuring faster delivery and a smaller carbon footprint.

What sizes do you offer?

Most apparel comes in sizes XS–3XL, depending on the product.
A detailed size guide is available on each product page — we recommend checking it before placing your order to ensure the perfect fit.

How do I contact customer support?

Our friendly support team is available via email at support@unieqly.com.
We usually reply within 24 hours (Mon–Fri).

A frequently asked question

A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering

Help & Info

Shipping & Delivery

All products are made to order.

Orders are typically processed within 2–7 business days, unless otherwise stated.

Processing time includes:

Order verification
Production
Quality control

Processing times may vary during:

Holidays
Promotional periods
High-volume seasons

Shipping time depends on destination and carrier.

Estimated delivery times:

European Union: 3–10 business days
United Kingdom: 5–10 business days
United States: 5–12 business days
Rest of World: 7–20 business days

These are estimates only and not guaranteed delivery dates.

Shipping fees are calculated at checkout based on:

Destination
Product type
Order weight
Carrier rates

Any applicable customs duties, import taxes, or local charges are the responsibility of the customer unless otherwise stated.

For international orders:

Customs clearance may cause delays.
We are not responsible for customs processing times.
Customers are responsible for any import duties or taxes required by their country.

Failure to pay customs charges may result in the parcel being returned or destroyed. We are not responsible for such losses.

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Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

We are not responsible for lost packages.
Re-shipment may require additional payment.

If you notice an address error, contact us immediately at:
support@unieqly.com

Changes cannot be guaranteed after order confirmation.

Once your order is shipped, you will receive a confirmation email containing tracking information (where available).

Tracking availability depends on destination and carrier.

If your package is:

Lost

Damaged

Order number
Clear photos of the damaged item
Photos of packaging

We will review and determine eligibility for replacement or refund.

We are not liable for delays caused by:

Shipping carriers
Customs authorities
Weather conditions
Strikes
Global supply chain disruptions
Force majeure events

If your order contains multiple products, items may be shipped separately depending on production location and availability.

You will not be charged additional shipping fees unless clearly stated.

If a package is returned due to:

Incorrect address
Failure to collect
Refused delivery

You may be responsible for reshipping costs.

Refunds (if applicable) will exclude shipping fees.

If digital products are introduced:

Delivery will occur electronically.
Access details will be provided via email or account dashboard.
Digital products are non-refundable unless required by law.

For shipping inquiries:

Unieqly
Email: support@unieqly.com

Returns & Refunds

All products sold on our Platform are made-to-order and/or personalized.

Due to the customized nature of our products, we do not accept returns or offer refunds except in cases outlined below.

Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU):

The right of withdrawal does not apply to goods that are:

Made to the consumer’s specifications
Clearly personalized

Since our products are custom-made and produced upon order, customers do not have the statutory 14-day withdrawal right for such items.

By placing an order for a customized product, you expressly acknowledge and agree that the right of withdrawal does not apply.

We will only offer a replacement or refund if:

The product is damaged upon arrival
The product has a manufacturing defect
The wrong item was delivered

Claims must be submitted within 14 days of delivery.

To submit a claim, you must provide:

Order number
Clear photographs of the product
Photographs of packaging (if damaged)
Description of the issue

Send claims to:
support@unieqly.com

Failure to provide sufficient evidence may result in denial of the claim.

We do not offer refunds or replacements for:

Incorrect size selection
Buyer’s remorse
Minor color variations due to screen differences
Slight print placement variations
Incorrect shipping address provided by customer
Failure to pay customs fees
Delays caused by carriers or customs

Returns are not accepted without prior written approval.

If a return is approved:

Items must be unused
Items must be in original condition
Shipping costs are non-refundable

Unauthorized returns may be refused.

If a refund is approved:

It will be issued to the original payment method
Processing time may vary depending on the payment provider

We reserve the right to issue store credit instead of a monetary refund where legally permissible.

Initiating an unjustified chargeback without contacting us first may result in:

Account suspension
Permanent restriction from the Platform
Legal recovery actions

We encourage customers to contact us before opening disputes.

If digital products or downloads are offered:

All sales are final
No refunds will be provided once access is granted

Unless required by mandatory consumer law.

For refund-related inquiries: